Today I was up before the birds, choked down a fast
breakfast (prepared for me by K) and hit the road. The truck had to be in at
the Ford dealer for a regular check-up. I made the trip to the city in plenty
of time and arrived early at the dealer. Then I sat waiting for the service to
be done.
As I sat waiting I had a feeling of doom settle over me.
Soon I saw the man coming toward me with a pile of papers in his hand. “Ma’am,
there’s a problem.” Saw that one coming. Somehow every time a woman takes a
vehicle to a dealer there’s a problem.
“Tell me.”
“Well, when the technician tried to remove the back wheel to
inspect the brakes, there was a difficulty. He forced the wheels off and found
corroded parts inside, several of which had broken as he forced off the wheel.”
“And?”
“The vehicle will be kept here for a week while parts come
from the USA. The bill will be just under $1000.00.”
“I have an extended warranty.”
“It expired yesterday.”
“You won’t honor that warranty?”
“No, it expired yesterday.”
Okay, so now he’s messed up my day big time, here’s where I
started messing with his. “All right, young man, here’s what is going to
happen. My truck was working fine when I came in. You took it apart and broke
some of the pieces, now you want me to pay? Wrong. Put my vehicle back
together, I am leaving.”
“Ma’am, you don’t understand, it won’t go back together. It’s
broken.”
“Your problem, sonny, not mine. Put it back together now.”
“It won’t be safe to drive.”
“Apparently, none of your products are safe to drive. I may
have to get the brakes fixed, but Ford is not doing the work unless you honor
the warranty.”
“It expired yesterday.”
“So put my truck back together so I can take it elsewhere.”
This conversation went on for a while, but in the end, they
put it back together without back brakes or an emergency brake and I left.
Someone will get paid to fix those brakes, but unless Ford is willing to step
up, it won’t be them.
So, folks, I leave you with this little song called Dear Mr.
Ford. In my humble opinion, it says it all.
So ladies, have you ever had the service man come to you with that look on his face like he going to tell you your car has terminal cancer?











